Refund Policy

If you are not satisfied with a paid ReComply.io plan, you may request a full refund within 14 days of the charge for that subscription, provided you have not yet submitted your attestation for it. We will refund the full amount you paid for that subscription term. You do not need to give a reason, there is no minimum or maximum amount of the Service you must have used, and we do not deduct a pro-rata amount for the days you had access.

Submitting your attestation generates your certificate and SPRS record — the deliverable you bought. Once those are issued, that purchase is final.

The guarantee applies to your first paid subscription to the Pro plan. Its 14-day window runs from the charge for that subscription.

Max is not on sale yet, so there is nothing to refund on it.

The free tier costs nothing, so there is nothing to refund on it.

Renewal charges are not covered by this guarantee. Subscriptions renew automatically each year at the full price — $499/yr for Pro — even when a promotion code discounted the first year. A renewal follows a full year in which you had the Service, so the remedy for a renewal you do not want is to cancel before it happens, not to reverse it afterwards — see the next section.

A subscription whose attestation you have already submitted is not covered. The attestation produces your certificate and SPRS record, which is the product itself; once issued it cannot be returned.

Also outside the guarantee: charges older than 14 days, and any amount already refunded or reversed.

You can cancel at any time from Settings → Billing. Cancelling stops the next renewal charge. Your plan stays active for the rest of the term you have already paid for — cancelling does not end your access early, and it does not itself trigger a refund.

Email support@recomply.io from the address on your account and tell us you would like a refund. That is the whole process — there is no form and no approval step.

We will issue the refund to the original payment method. Your bank or card issuer decides how quickly the money appears, which is typically five to ten business days after we issue it.

Issuing a refund ends the paid subscription it covers, and your account returns to the free tier. Work you have already done stays yours: your answers, your uploaded evidence, and any assessment record or certificate already issued to you remain in your account and remain valid for the date they were issued. Features included only in the paid plan stop being available.

Nothing in this policy limits any right you have under applicable consumer-protection law. Where the law gives you a stronger remedy than this policy does, the law applies.

We may update this policy. The terms that apply to your purchase are the terms published on this page on the day you were charged, so a later change cannot reduce a guarantee you already have. When we make a material change we will update the effective date above.

AZB Supply & Services Inc., Bradenton, Florida, United States. Questions about a charge or a refund go to support@recomply.io.